The operations stack under the POS.

Your repeat customers already shop with you. Loyalty just makes them stop shopping anywhere else. CannAgent's loyalty surface tracks repeat visits, ticket-size trends, and time-since-last-visit per customer — then surfaces them to your budtenders at the cart.

Customer walks in, hands over their ID, the cart shows their last 5 baskets, average ticket, what they were short on last time. Budtender stops cold-pitching and starts re-stocking. Repeat-visit-share rises ~2–4 percentage points in shops that have run this surface for 90 days.

Replaces the standard SpringBig / Alpine IQ subscription operators run as a separate $600–$1,200/mo line item. Bundled with Co-Pilot at no extra cost.

Every customer who walks out happy is a Google review you didn't capture. CannAgent's review flow texts a follow-up 4 hours after the sale — quick prompt, link to your GBP / Yelp / Leafly listing, no friction.

Responses come back through your CannAgent inbox where they can be triaged, replied-to, and routed to the budtender who handled the sale. Negative reviews get held for owner-eyes before going public; positive ones get a templated thank-you and an upsell to the loyalty program.

Shops running this report 3–5× the review velocity of operators using only post-sale email asks. The same surface handles Yelp, Google, Leafly, and Weedmaps responses from one inbox.

Segmented outbound that knows what each customer actually buys. Pick a segment (e.g. "bought 1g Blue Dream in the last 60 days"), pick a touch (SMS, email), the system writes the body in your voice and sends in the legal-allowed window for your state.

Send rates respect CAN-SPAM + WA's stricter unsolicited-SMS rules. The system catches opt-out language (stop / unsubscribe / remove me / do not contact) on every inbound reply and won't re-touch that customer again — the AI doesn't get to forget.

Bundled with Co-Pilot; replaces the standalone SMS-marketing subscription operators run alongside their loyalty platform.

Inbound vendor email lands — confirmation, backorder, price change, COA upload. The system classifies it, drafts a reply in your voice, and holds it 30 minutes in your outbox for review. You scan on your phone between sales; send, edit, or skip.

Same surface handles the reorder side. Weekly demand forecasting tells you what to reorder (see Perfect Menu on the /co-pilot page). The reorder list flows back through the same vendor draft engine so the actual POs draft themselves against the vendor sheet you already have on file.

The high-stakes ones — contract redlines, refund asks, regulator mentions — never auto-send. Those always route to you with a draft, not a unilateral send.

The operational AI overlay across the rest of the stack. Triages your inbox (which 5 messages need attention today, which 50 can wait until Friday), surfaces anomalies in your sales pattern ("Tuesday sales dropped 18% from baseline"), and catches the slip-through cracks that operators miss until end-of-month.

Examples: a cron stopped firing for 12 hours → the system surfaces it. A vendor's delivery window slipped 3 days → the system pre-drafts the customer-side comm. A discount code is being used 4× more than projected → the system flags it before the margin loss compounds.

It doesn't replace your judgment. It surfaces the things worth your judgment so you spend the day on those, not on triaging the inbox.

Sovereign is the tier for operators who are scaling past 4–5 stores or preparing for sale / expansion. Adds multi-store consolidation (fleet rollups, cross-store reporting, bulk operations), content generation (auto-generated strain pages, GBP posts, SEO meta, blog drafts in your voice), workforce scheduling (staff schedules, shift management, time tracking), hiring pipeline (open positions, applicant tracking, onboarding), and white-glove §280E audit support.

Custom Blaze persona tuning lets you adjust the AI's voice + guardrails to match your operation specifically — your tone, your boundaries, your specific WSLCB rule interpretations.

Priced from $1,199/store/mo (SaaS line caps at $1,499/store). Custom quote above 5 stores. The demo is a 30-minute walk-through of your specific scaling pain — not a generic enterprise pitch.