Plain-English summary

You hold the cannabis license. We provide software. We don’t take custody of plant material and don’t accept regulatory liability for your retail operation.
Don’t use CannAgent to break the law. Don’t reverse-engineer, resell, or replatform it.
Subscriptions auto-renew monthly. Cancel any time; we don’t pro-rate refunds on the current month.
If you stop paying, we keep your data archived for 90 days, then delete it. Export your data before then if you want it.
If CannAgent breaks and it causes you financial harm, our liability is capped at what you paid us in the prior 12 months. Real talk: we’re a small vendor; this is standard SaaS terms.

1. Who we are

CannAgent is a product of Sureel Ventures LLC, a Washington limited liability company (“Sureel,” “we,” “us”). You (“Customer”) are the licensed cannabis retailer subscribing to the platform.

2. Scope

These Terms govern your access to and use of the CannAgent platform at cannagent.ai (the “Platform”), including the admin portal and any APIs we publish. By creating an account, you agree to these Terms.

Subscription pricing, feature scope, and any custom terms are described in the Order Form or Quote you signed with us. The Order Form controls if it conflicts with these Terms.

3. Eligibility

You may use CannAgent only if (a) you hold a valid cannabis retailer license in a US state where cannabis retail is legal, (b) you represent a business entity (not an individual consumer), and (c) you are authorized to bind that business.

4. Acceptable use

You agree NOT to:

Use CannAgent to violate any applicable law, including state cannabis regulations
Resell, sublicense, or replatform CannAgent without our written consent
Reverse-engineer, decompile, or extract source code from the Platform
Use the Platform to send unsolicited commercial messages (spam) — opt-in records are required for all SMS / email outreach
Attempt to access another retailer’s tenant data
Interfere with the security or integrity of the Platform
Misrepresent your identity or license status

5. Your data

You retain ownership of all data you upload to or generate on the Platform (“Customer Data”). You grant us a limited license to process Customer Data solely to operate the Platform on your behalf.

We act as the data processor; you act as the data controller. Our data-handling commitments are in our Privacy Policy. A Data Processing Agreement (DPA) is available on request.

6. Subscription, billing, and termination

Subscriptions are monthly unless your Order Form specifies otherwise
Subscriptions auto-renew at the end of each billing period
You can cancel any time from the admin portal or by emailing doug@cannagent.ai — cancellation is effective at the end of the current billing period
We do not refund partial months
If you stop paying, we may suspend access; data is archived for 90 days, then deleted
We may terminate your account immediately if you materially breach these Terms (e.g. spamming, security probing, license fraud)

7. Export

At any time during your subscription, you can export Customer Data via the admin portal’s CSV / JSON export functions. After termination, you have 90 days to export before we delete archived data.

8. Compliance allocation

CannAgent helps you comply with state cannabis rules but does NOT relieve you of regulatory responsibility. Specifically:

You hold the state cannabis license; we do not
You are responsible for the lawful sale of cannabis from your store
You are the controller of end-customer data; we are a processor on your behalf
State track-and-trace submissions (Metrc, etc.) are sent under your license credentials; the data sent is yours
Regulator inquiries to your business should be directed to you, not us; we cooperate with lawful regulator requests addressed to us as the platform vendor

9. Intellectual property

The CannAgent platform, including its source code, design, content, and trademarks, is owned by Sureel Ventures LLC. Nothing in these Terms transfers any ownership to you. You retain ownership of your Customer Data and your trademarks; we don’t use them for advertising without your written consent.

10. Warranty disclaimer

The Platform is provided “as is” and “as available.” We make no warranties — express, implied, or statutory — about uptime, error-free operation, or fitness for any particular purpose, beyond what applicable law requires. We aim for 99.9% uptime but do not guarantee it.

11. Limitation of liability

To the maximum extent permitted by law, Sureel Ventures LLC’s total cumulative liability under these Terms is capped at the amount you paid us in the 12 months prior to the event giving rise to the claim. Neither party is liable for indirect, consequential, or punitive damages.

This cap does NOT apply to: (a) your obligation to pay fees, (b) breach of our intellectual property rights, (c) gross negligence, or (d) willful misconduct.

12. Indemnification

You agree to indemnify Sureel Ventures LLC against third-party claims arising from your violation of these Terms, your violation of cannabis or other applicable laws, or your collection or use of end-customer data outside the scope of our Privacy Policy.

13. Governing law + disputes

These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-laws principles. Any dispute that can’t be resolved through good-faith negotiation will be resolved in the state or federal courts located in King County, Washington.

14. Changes

We may update these Terms. Material changes will be communicated via email to your primary admin at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance.

15. Contact

Questions about these Terms: doug@cannagent.ai.

Sureel Ventures LLC — a Washington limited liability company. Privacy Policy.

Terms of Use