Customer Engagement
Loyalty without cards. Phone is the key. Tiers set by lifetime spend.
- Phone-number loyalty key; tiers set by lifetime spend alone
- RFM segments + lapsed + at-risk-LTV + birthdays — all live, all queryable
- Bulk SMS to opted-in customers only, held during quiet hours, capped at 160 characters — adding the WAC 314-55-155(7) warnings is on you