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Two to four weeks for a single location, depending on how clean the data in your current system is. The cutover itself happens overnight — last close on the old system Sunday evening, first open on CannAgent Monday morning. The ramp before that is data audit, hardware swap, and three days of on-floor support during the first week. Multi-location chains stage cutovers one store at a time; we don’t flip ten registers at once. We have run this off Dutchie on our own floors, and the shape is the same coming from POSaBIT, Treez, Flowhub, Cova, BLAZE, Greenbits or BioTrack — what changes is how much of your history the outgoing vendor lets you export, which is the first thing we check.

No. We pull transactions, customers, loyalty points, vendor records, and inventory snapshots out of your current system before the cutover and load them into your new Postgres database. You see your last twelve months of revenue, your loyalty members keep their points, and your vendor history carries over. Anything we can’t migrate cleanly we tell you about up front — we don’t silently drop rows.

No. Pricing is per location, billed monthly. Add a register, add a budtender, add a manager — same line on the bill. Cannabis cash-margin is tight enough without a vendor metering you on every staff add. Card-processing fees, if you turn them on, pass through at processor cost; we don’t take a per-swipe markup.

You do. Always. Each location runs on its own Postgres database, exportable any time in standard SQL. No vendor-database lock-in. On the Enterprise tier, source-code escrow is available so the platform itself keeps running on your terms if anything ever happens to us. Your customer list is not aggregated, not resold, and not used to train any model — it sits in your database.

Claude (Anthropic) is the primary model behind the assistive features — write-up drafting, scope generation, the reorder-queue explainer. The AI proposes, the manager gates the action — see /admin/manager-writeups for AI-suggested proportionate-response options against WA labor + WSLCB rules, then a human acknowledges and ships. We don’t auto-fire anyone, auto-purchase from a vendor, or auto-run payroll. The model is assistive, not autonomous.

You keep your data exports and walk — and since setup and onboarding are free, there’s no fee sunk on the way in. We’d rather not work with someone unhappy. The full cross-tier guarantees — compliance built in, no migration fees, named human support, free training, your data stays yours — live at /pricing.