Migrating off Dutchie. The 90-day window the rep won’t mention.

Two to four weeks for a single location, depending on how clean your Dutchie data is. The cutover itself happens overnight — last close on the old system Sunday evening, first open on CannAgent Monday morning. The ramp before that is data audit, hardware swap, and three days of on-floor support during the first week. Multi-location chains stage cutovers one store at a time; we don’t flip ten registers at once.

No. We pull transactions, customers, loyalty points, vendor records, and inventory snapshots out of your current system before the cutover and load them into your new Postgres database. You see your last twelve months of revenue, your loyalty members keep their points, and your vendor history carries over. Anything we can’t migrate cleanly we tell you about up front — we don’t silently drop rows.

In Washington state, yes — WSLCB uses CCRS (Cannabis Central Reporting System), and CannAgent reports to CCRS the same way your current POS does. METRC continuity for cross-state operators (CO, MI, OK, MA, MO, NV, OR, NJ, NM, IL, etc.) is configured per state during onboarding. Some states are first-class today, others ship as a custom integration on the Enterprise tier. We tell you which bucket your state lands in before you sign anything.

You keep your data exports and walk — and since setup and onboarding are free, there’s no fee sunk on the way in. We’d rather not work with someone unhappy. The full cross-tier guarantees — WSLCB compliance built in, no migration fees, named human support, free training, your data stays yours — live at /pricing.

Each location runs on its own Postgres database hosted on Neon, with the application served from Vercel’s edge. The register has an offline cache for the last-known cart state, so an in-flight transaction completes even if the connection blips. A full regional outage on either provider would degrade the back office (analytics, reorder queue) before the register; we’ve held that as the design boundary from the start, because the register is the one surface a sale can’t wait on.