Five vendors, one bookkeeper, one receivership notice. Consolidate before the buyer asks why.

Each location runs on its own Postgres database hosted on Neon, with the application served from Vercel’s edge. The register has an offline cache for the last-known cart state, so an in-flight transaction completes even if the connection blips. A full regional outage on either provider would degrade the back office (analytics, reorder queue) before the register; we’ve held that as the design boundary since day one because if the register goes down at our stores, ours goes down too.

You do. Always. Each location runs on its own Postgres database, exportable any time in standard SQL. No vendor-database lock-in. On the Enterprise tier, source-code escrow is available so the platform itself keeps running on your terms if anything ever happens to us. Your customer list is not aggregated, not resold, and not used to train any model — it sits in your database.

Yes. We run our own licensed Washington dispensaries on the same platform — separate WSLCB licenses, separate Postgres databases, identical workflow. Cross-store reporting and cost-aware tiers are part of the Multi tier; cross-state federation is Enterprise.

Two to four weeks for a single location, depending on how clean your Dutchie data is. The cutover itself happens overnight — last close on the old system Sunday evening, first open on CannAgent Monday morning. The ramp before that is data audit, hardware swap, and three days of on-floor support during the first week. Multi-location chains stage cutovers one store at a time; we don’t flip ten registers at once.