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CannAgent vs Dutchie.

The largest cannabis-vertical POS + e-commerce platform — multi-state, marketplace-rooted.

Pricing — operator-reported

What lands on the bill.

CannAgent
  • Monthly$240–600 / store / mo
  • Setup$4k–16k cutover (fixed scope, quoted from your workflow)
  • Per-transactionNone
  • ContractMonth-to-month. No multi-year.
Dutchie
  • Monthly$500–1,500 / location / mo
  • Setup$2k–10k onboarding
  • Per-transaction~2.0–2.9% of card volume on Dutchie Pay / payments add-on (operator-reported)
  • ContractAnnual minimum, multi-year common
Honest read

What Dutchie is genuinely good at — and where operators feel pain.

Strengths
  • ✓Brand recognition with consumers — the menu-aggregator side drives organic foot traffic
  • ✓Multi-state footprint with state-tracking integrations across most major markets
  • ✓Mature e-commerce + delivery menu surface with strong consumer-facing UX
Where operators feel pain
  • •Multi-hour outages reported across operator forums in 2023–2026 — register goes down when the cloud hiccups (r/Dispensary, MJBiz)
  • •Per-transaction fee on Dutchie Pay is the silent margin tax operators discover at year-two
  • •Compliance is documented, not enforced — WAC re-verifies, waste-log signatures, and vendor-license lapses sit on the operator’s shoulders
  • •Native back office is thin — payroll, write-ups, hiring all bolt-on or out-of-scope
  • •Multi-year contracts make exit conversations long, with renewal-pricing pressure operators report on Capterra and r/Dispensary

Sources triangulated: r/Dispensary outage threads 2023–2026 · MJBiz Daily Dutchie outage coverage · Capterra operator reviews · public pricing references on Dutchie.com (subject to change).

Side by side

Five rows that decide it.

Feature
CannAgent
Dutchie
Vertical-ID workflow at the register
Compliance (US-cannabis)
Stops the cart
Documented
Federal payroll — 941, W-2, W-3, 940 FUTA
Payroll + Cash
Native, in the platform
✕
Self-learning POs (velocity + reliability + fill-rate)
AI + Automation
PROPRIETARYproprietary
✕
Per-transaction fee on payments
Pricing + Contract
None
~2.0–2.9% (Dutchie Pay)
Contract length
Pricing + Contract
Month-to-month
Annual / multi-year common
See the full 50-feature matrix →
Honest recommendation

Who should stay on Dutchie. Who should switch.

Stay on Dutchie if

Multi-state chains who already lean on the Dutchie consumer marketplace for distribution and accept the per-transaction-fee math as a marketing-cost line item.

If you’re stuck on Dutchie and want to switch

Migration from Dutchieis a fixed-scope cutover quoted from your shop’s actual workflow. Two to four weeks for a single location. Three days of on-floor support during the first week. 90-day satisfaction window — if it doesn’t land, we refund the setup fee and you keep your data exports.

  1. 01Data extract from Dutchie — products, customers, transactions, employees, vendor records.
  2. 02Per-location Postgres provisioned. Schema mapped. Pilot register stood up in parallel.
  3. 03Cutover overnight — last close on Dutchie Sunday, first open on CannAgent Monday. Three days of on-floor support.
  4. 04Training your closer, inventory lead, and bookkeeper — included in the setup, not billed separately.
See it on your data

30 minutes. Three real surfaces. A fixed-scope quote.

We walk a register transaction with a vertical-ID gate, a manager write-up against the WA labor rubric, and a Form 941 from the back office. We end by quoting your cutover from Dutchie.

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CannAgent

The dispensary OS that runs the dispensary, not just the register. Built by operators, powered by Sureel AI.

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© 2026 CannAgent · A Sureel AI product · Compliance: WAC 314-55 family · Cash-first by design

v0.38.0 · write-ups guide

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30 minutes · register, write-up, Form 941
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