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CannAgent vs BioTrack.

Track-and-trace platform that grew into a cannabis POS — the underlying state-reporting engine for several state regulator programs (OK, WA early days, NM) with a register layered on top.

Pricing — operator-reported

What lands on the bill.

CannAgent
  • Monthly$240–600 / store / mo
  • Setup$4k–16k cutover (fixed scope, quoted from your workflow)
  • Per-transactionNone
  • ContractMonth-to-month. No multi-year.
BioTrack
  • Monthly$200–500 / location / mo (POS license)
  • Setup$1k–3k onboarding · per-location hardware bundle extra
  • Per-transactionPayment-processing fees pass through (operator-side acquirer); no per-cart take on the BioTrack side
  • ContractAnnual common; month-to-month available with setup-fee premium
Honest read

What BioTrack is genuinely good at — and where operators feel pain.

Strengths
  • ✓Built on a track-and-trace lineage — METRC and BioTrackTHC state reporting paths are native to the data model, not bolt-on
  • ✓Strong inventory-genealogy + chain-of-custody surfaces (the legacy track-and-trace DNA shows here)
  • ✓Recognized in OK / NM operator markets — institutional familiarity reduces re-training for budtenders coming from another BioTrack shop
Where operators feel pain
  • •POS UX trails the pure-POS competitors (Dutchie, Treez) — the register surfaces feel like they were built around the track-and-trace data model, not around the cart flow
  • •Customer-facing menu / e-commerce is light — operators usually pair with a 3rd-party menu provider (Jane / I Heart Jane / Leafly menu)
  • •No native back-office (payroll filings, manager write-ups against state-labor rules, hiring pipeline) — track-and-trace was the founding wedge, employee ops were never the scope
  • •Compliance is documented, not enforced — same WAC re-verify / waste-log signature / vendor-license lapse pattern as Dutchie/Flowhub: lives on the operator to remember
  • •Multi-state operators report data-model edge cases when crossing state lines because the track-and-trace lineage was state-specific at the start

Sources triangulated: BioTrack public pricing references · Helix Technologies (parent) public filings · operator forums (r/Dispensary, MJBiz) · OMMA + CCD operator implementation threads.

Side by side

Five rows that decide it.

Feature
CannAgent
BioTrack
Vertical-ID workflow at the register
Compliance (US-cannabis)
Stops the cart
Federal payroll — 941, W-2, W-3, 940 FUTA
Payroll + Cash
Native, in the platform
Self-learning POs (velocity + reliability + fill-rate)
AI + Automation
PROPRIETARYproprietary
Per-transaction fee on payments
Pricing + Contract
None
Contract length
Pricing + Contract
Month-to-month
See the full 50-feature matrix →
Honest recommendation

Who should stay on BioTrack. Who should switch.

Stay on BioTrack if

Single-shop or small-chain operators in BioTrack-native state programs (OK OMMA, NM CCD) who weight state-reporting fluency over best-in-class cart UX, and who already have a separate customer-facing menu provider in their stack.

If you’re stuck on BioTrack and want to switch

Migration from BioTrackis a fixed-scope cutover quoted from your shop’s actual workflow. Two to four weeks for a single location. Three days of on-floor support during the first week. 90-day satisfaction window — if it doesn’t land, we refund the setup fee and you keep your data exports.

  1. 01Data extract from BioTrack — products, customers, transactions, employees, vendor records.
  2. 02Per-location Postgres provisioned. Schema mapped. Pilot register stood up in parallel.
  3. 03Cutover overnight — last close on BioTrack Sunday, first open on CannAgent Monday. Three days of on-floor support.
  4. 04Training your closer, inventory lead, and bookkeeper — included in the setup, not billed separately.
See it on your data

30 minutes. Three real surfaces. A fixed-scope quote.

We walk a register transaction with a vertical-ID gate, a manager write-up against the WA labor rubric, and a Form 941 from the back office. We end by quoting your cutover from BioTrack.

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CannAgent

The dispensary OS that runs the dispensary, not just the register. Built by operators, powered by Sureel AI.

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