Dogfood case study · WA-West
Seattle Cannabis Co · Rainier Valley
Doug Waun's second dispensary. Founded 2010 (pre-I-502 origin), Rainier Valley since 2018. Different operating profile than Wenatchee — denser footprint, multi-step staffing model, harder loyalty cohort. The platform's harder test.
Dogfood disclosure
Seattle Cannabis Co is owned and operated by Doug Waun, who also founded CannAgent. Same dogfood disclosure as Green Life Wenatchee — this is not arms-length customer success. Seattle's working day is structurally harder than Wenatchee's: more staff, more transactions, more compliance surface area. Whatever CannAgent ships has to survive both.
What the data shows
Till close (avg)
Down from 30+ min before structured-count UI
Stockouts root-caused via vendor data
April 2026 — 3 vendors dropped, 1 added on data
Camera-incident review time
Was 4-hour footage scrubs before timestamp linkage
Vendors ranked on a rolling 90-day window
Per /guides/vendor-reliability-and-the-math-of-reorder
License
Verifiable on lcb.wa.gov licensee search
Why Seattle is the harder test
Wenatchee is steady-state; Seattle is dense + variable. More staff cycling through, more transaction volume per hour at peak, more loyalty-redemption complexity, tighter inspection cadence. When Wenatchee was a clean cutover, Seattle was the actual stress test — and the platform held. The features that make Wenatchee easy are necessary for Seattle to be possible.
What the operator team handles, what the platform handles
Kat (GM) runs the day-to-day with a multi-step team — leads handle till counts + receiving, budtenders handle the floor + age-verify, Kat handles escalations + write-ups. The platform's job is to take the routine off the team's plate so escalations are the only place humans intervene. Cash variance pings the bookkeeper; surveillance gaps ping the compliance officer; vendor reliability data shapes purchasing without anyone needing to remember which vendor was flaky last month.
Camera bridge — the surface that wasn't possible before
Every flagged transaction (variance > threshold, void > $100, manager-PIN override) auto-links to the camera footage timestamp. The 4-hour scrubs that used to be the price of investigating a $30 variance turned into 4-minute reviews of a 30-second clip. Manager debriefs went from sit-down meetings to inline coaching — the staff member sees the moment, not just the spreadsheet line.
Vendor reliability in production
47 vendors tracked on a rolling 90-day window. April 2026: 23 stockouts, 19 of which root-caused to specific vendor reliability gaps (lead-time stddev > 4 days, fill rate < 80%, or both). 3 vendors dropped on the data, 1 added on the data. The decision-making conversation went from gut-check to scorecard-driven. The vendor relationships that survived the data review are stronger because they survived on data, not vibes.
Takeaways
- Seattle is the harder test of the platform. The features that survived Wenatchee had to clear a higher bar to ship to Seattle.
- Camera-bridge timestamp linkage turned 4-hour scrubs into 4-minute clips — the single highest-leverage surface for Kat's team.
- Vendor reliability data turned the 'who's flaky lately' conversation into a 47-vendor scorecard. 3 dropped, 1 added, on data.
- Every routine handled by the platform = one fewer routine for the GM. Escalations are where humans should intervene — and only there.
See what changes on YOUR data.
30-min demo on a sandbox shaped like your store. End the call with a fixed-scope cutover quote.